What ways can I pay you?

We offer security for sellers. When you use PayPal to get paid, you're covered by PayPal Seller Protection for eligible claims, chargebacks, or reversals.

Do I have to pay money for sales tax?

Yeah. We must collect sales tax as per each state's rules and laws.

When will the money be taken for my purchase?

You will be charged once your order is placed.

Can I change the items in my order?

We can't add or take away the items from your order once it's been made. If you want to get something else, you need to make a new order and ask for full refund. Once your order was shipped then you have to wait until you get it and then return the things you don't want and you will get full refund.

What is the process to cancel my order?

Kindly contact us any way that is convenient for you and ask for order cancellation within an hour of placing the order. Cancellation requests may not be guaranteed and may not be acknowledged. If cancelling your order is not possible, you should request a return once the order has been delivered.

What is the cost of shipping?

We provide complimentary shipping via ground to customers in all 50 states, including Alaska and Hawaii on orders over 250 usd. Our carrier calculates the cost for shipping at the time of checkout. Additional shipping charges may be applicable for international orders of considerable size and will be invoiced separately to the customer.

What is the return policy?

Our policy allows for easy returns and exchanges without any risk within 60 days of your delivery date.

Are there any products that cannot be returned or exchanged?

Gift cards, items that are marked as final sale, and products that have been personalized with a monogram cannot be returned or exchanged. If you received a monogram item that appears to be damaged during shipping or has a defect from the manufacturer, please send pictures of the damage to info@guddini.com. Our team will assess the damage and process a return or exchange accordingly.

What are the steps to exchange or return my order?

Please, contact us on any possible way to process your return or exchange!

What is the expected timeline for me to get my reimbursement?

Kindly give us a period of 10 to 15 working days for us to handle your return. As soon as the return process is finished, you will be notified via email. After finishing, kindly wait for an extra duration of three to five working days for the refunded sum to reflect on your account.

How will the credit for my return be applied?

All refunds will be issued to the payment method or Gift Card that was initially used for the purchase. If you have made a purchase using a credit card, kindly note that it may take up to 14 business days after we receive the item for your refund to be completed. Once we receive the returned item at our warehouse, it will take us a period of 2-3 business days to ship out the new item in exchange, as per your request. In the event of making a payment through a Gift Card, the electronic Gift Card already in use will be reimbursed. In the event that a Gift Card and a credit card were used together, the refund will reflect the usage of both items. Refunds for gift cards will be arranged prior to those for credit cards.

What measures can I take to prevent my towels from becoming discolored?

To prevent any potential staining, it is advisable to steer clear of specific components present in various beauty, hygiene, and cleaning goods such as, but not exclusively including, bleach, sodium hypochlorite, hydrogen peroxide, and benzoyl peroxide.

What is the proper way to maintain my towels?

Our suggestion would be to launder your towels with cold to warm water, adjusting the heat level to low according to the material of the fabric. Our suggestion is to use the tumble dry with a low temperature setting to dry your towels; it is advised to refrain from using any dryer sheets or fabric softener. Please consult the care instructions provided on each product's details for personalized care guidelines, especially in regards to washing.


What discount do you offer?

We offer 30% off with no minimum purchase.

Additional benefits include:

  • 10USD ground shipping anywhere in the continental US
  • International shipping available (additional cost)
  • Ship each order to a different address including directly to your clients
  • Access to our all photo products
  • Access to exclusive collections
  • Free returns/exchanges within 15 days, no questions asked
  • Fast lead time (all in-stock orders ship within 1-2 business days, customized orders 2-3 business days)
  • Customized monogramming available for most products (2-3 additional business days for processing)

Am I eligible for the Trade initiative?

If you're a retailer or ecommerce enterprise wishing to offer our products to your clientele, please refer to our Wholesale section below for additional information.

For individuals in charge of hotels, rental properties, or other types of businesses who want to buy customized or high-quality collections, check out our Hospitality Program section above to find out more or feel free to ask us any questions by filling out the form provided

What is the process for submitting an application to the Trade Program?

Kindly send an email to info@guddini.com along with the certification of reselling or tax identification number of your organization.

The program focused on providing hospitable services to guests in an establishment.

Can you explain the distinction between your retail and hospitality product lines?

Our hospitality products have been meticulously crafted to endure rigorous and frequent commercial laundering.

Am I eligible to participate in the Hospitality Program?

Our program for hospitality is accessible to qualified managers of hotels, owners of rental properties, and other business managers who have a keen interest in buying hotel-standard collections, in bulk or personalized items specially made for their business or property such as spas, hotels, resorts, restaurants, rental properties, and gyms. In case you are interested in collaborating with us or have any inquiries, feel free to drop us a message.

In case you are an interior designer or decorator who desires to obtain our products at a reduced rate, kindly refer to the Trade Program segment provided above or send an email to info@guddini.com for further information.

If you're a retailer or an ecommerce business looking to sell our products directly to your clients, our Wholesale section below contains detailed information.

Wholesale refers to the purchasing of goods or products in bulk at a discounted price, usually for the purpose of reselling them to customers.

What kind of discount is available for bulk purchases?

The pricing for wholesale will be announced only after the accounts have been approved. If you are interested in a wholesale account, kindly visit our wholesale website. In case you have any additional queries, feel free to send an email to info@guddini.com

Am I eligible to have a Wholesale account?

We welcome qualified retailers and e-commerce enterprises to join our wholesale program, allowing them to offer our merchandise directly to their customers.

If you are a decorator or interior designer who wishes to avail our products at reduced prices, kindly refer to the Trade Program section provided above for comprehensive information or mail your queries to info@guddini.com

For those who manage hotels, rental properties, or any other business, if you are in need of customized or high-quality collections, kindly check out our Hospitality Program section stated above to obtain additional information or feel free to send us your queries through this platform.